FAQ

 

Your concerns matter to us. Therefore please find here the frequently asked questions with the corresponding answers.

ALLERGIES AND INTOLERANCES

  • I am allergic to peanuts. Are your products safe for me?

Yes. None of our products contain the peanut allergen.

 

  • I’m allergic to nuts. Are your products safe for me?

No. Some of our recipes contain nuts (almond, hazelnut, walnut, pecan nut, macadamia nut, pistachio, etc.). The nut ingredient in these recipes is shown in bold in the list of ingredients. As a precautionary measure, all our products carry the warning “may contain nuts”. Other than these possible traces, the following products do not contain nuts:

  • Ice creams: Banana, Blueberry Cheesecake, Cappuccino, Caramelita, Coconut, Coconut & Chocolate, Cookies & Caramel, Creme Brulee, Double Cream & Meringue, Fior di Latte - Swiss Cream, Mango & Cream, Mint Chocolate, Old Barrel Rum, Panna Cotta Raspberry, Passion Fruit Mango & Cream, Rum Raisin, Stracciatella, Strawberry, Swiss Chocolate, Tiramisu, Vanilla Dream, White Chocolate, Cookies Caramel, Vanilla Brownie, Salted Caramel Macadamia, Cold Brew Coffee Chocolate, Swiss Honey Almond, Chocolate Hazelnut Brittle, Cookie Dough.
  • Sorbets: Apricot, Blackcurrant, Lemon, Lemon & Lime, Mango, Passion Fruit & Mango, Raspberry, Raspberry & Strawberry.

 

  • Do your ice creams contain gluten?

Yes, some of our products contain cereals which have gluten in them. For these products, the cereals which contain gluten are shown in bold in the list of ingredients. The following flavours contain gluten:

  • Ice cream: Blueberry Cheesecake, Cookies & Caramel, Double Cream & Meringue, Tiramisu, Vanilla Brownie, White Chocolate, Cookie Dough.

The rest of the range does not contain gluten.

Please also check the allergen list of all our products.

 

  • Do all your products contain lactose or dairy products?

With the exception of the sorbets, all our products contain dairy products and therefore also lactose.

 

  • Do your ice creams contain egg?

With the exception of sorbets, all our products contain eggs.

 

  • Apart from dairy products and egg-based products, do your ice creams contain any other animal ingredients?

No.

PRODUCT QUALITY

  • There is a problem with the tub of ice cream I bought. Who should I contact?

Please contact our customer services. You will find the number on all our packaging. For Switzerland: 0800 860 010, from Monday to Friday, from 8 am to 6 pm.

 

  • How do you control quality during production?

We care deeply about customer service, the quality of our products, and regulatory compliance.

The quality and the food safety of our products is ensured by our quality management system (NQMS) based on:

  • our experience and know-how,
  • national and international legislation (CH/EU),
  • Codex Alimentarius guidelines and
  • international standards such as:
    • ISO 9001,
    • ISO 14001,
    • OHSAS 18001 and
    • FSSC 22000.

All our products meet local market legal and regulatory requirements.

Our factory is audited every year by independent auditors who check that our Quality Management System (NQMS) meets standard requirements.

As an international brand, we have also chosen to comply with international food safety standards such as ISO 22000, to ensure we implement a unified approach. Our Rorschach factory in Switzerland was awarded ISO FSSC 22000:2010 certification in December 2011.

 

  • Where do the ingredients used in your ice creams come from?

Our quality management system (NQMS) ensures strict traceability and requires us to document and provide information about the raw ingredients we use and our finished products, as a matter of course.

We buy all our raw ingredients and packaging materials from accredited suppliers.  As well as regular quality controls performed on deliveries received at the factory, we have designed a programme to monitor contaminants and other parameters depending on the type of product concerned, in order to guarantee a premium quality product. The parameters of this monitoring programme are reviewed every year by food specialists and adjusted to accommodate recent issues within the food industry.

 

  • Are your products natural?

Mövenpick ice creams and sorbets are made using only natural ingredients which are chosen with care. The main ingredient of our ice cream is cream. We do not use vegetable fats as a directly added ingredient. The main ingredient in our sorbets is blended fruit and/or fruit concentrate.

All our ingredients and food additives come from well-known sources (plants, animals, minerals, micro-organisms) and are obtained using physical, enzyme and/or microbiological processes.

We only use natural flavourings. We do not use flavours which are identical to natural flavours, or artificial aromas.

Fruit or vegetable concentrates and/or extracts are used for colouring. We do not use artificial colouring.

Our ice creams and sorbets do not contain any colourings or artificial additives like mono- and diglycerides of fatty acids.

 

  • Are any of your products Halal-certified?

Yes, some of our products are “Halal” certified.

 

  • Are any of your products Kosher-certified?

No

 

  • Do your products contain palm oil?

The main ingredients used to make our Mövenpick ice cream are cream, various dairy products, sugars and egg yolk. Most of our creations are enhanced with various ingredients such as chocolate, nuts, caramel, fruit and biscuits. We only use high quality products which do not contain additives, colourings or artificial flavours. When we design our products, we select natural ingredients with the greatest of care.

 

  • Do you use any vegetable fats in your products?

We never use vegetable fat in our ice cream base. However, some of our ingredients, such as caramelised walnuts, contain small amounts of vegetable oil as it is needed to make them.

 

  • Are your ice creams suitable for vegetarians?

 

  • Vegetarian: A vegetarian can consume any of our products.

 

  • Vegans: Suitable are our sorbets and the two new vegan varieties; Hazelnut Chocolate Cookie and Salted Caramel Macadamia.

 

  • Are there any ‘light’ products?

No. Our philosophy is to choose natural ingredients with the greatest care, selecting authentic ingredients where possible. That means we don’t use any artificial sweeteners. However, that doesn’t stop us from making delicious and less calorific ice creams such as our Fruity & Creamy range which only contains 100 kcal/100 ml.

PRODUCT AVAILABILITY

  • I want to find a Mövenpick flavour that I tasted in a boutique. Can I buy it as a tub?

Yes, many of the flavours sold in our ice cream boutiques can also be bought from retail outlets. However, some flavours are designed differently depending on whether they are to be sold in a restaurant setting or at a retail outlet. You can find out more about the selection in the Collection section on our website, which will tell you which range the flavour you’re looking for belongs to.

CONTACT MÖVENPICK

  • I have a suggestion for a new product, who should I talk to?

Mövenpick Ice Cream is always there for you. Write to us. Fill out the contact form.

 

  • Can I get Mövenpick ice creams near me, in my country?

The “Where to find us” section will tell you where your nearest store or concession is, and also lists our retail outlet partners. Get in touch with us if there’s anything else you’d like to know. We’ll be delighted to help you!

 

  • I’d like to sell your ice creams, who should I contact?

Contact us immediately. Write to us. Fill out the contact form.

 

  • I want to contact Mövenpick Ice Cream, what should I do?

Mövenpick Ice Cream is always there for you. Write to us. Fill out the contact form.

 

  • I’m interested in opening a Mövenpick boutique, who should I contact?

Contact us immediately. Write to us. Fill out the contact form.

 

  • I’m a journalist, how can I get some photos or a press pack?

Contact us immediately. Patricia Wirth, 071 844 86 02, patricia.wirth@ch.froneri.com

 

  • I’d like to work for Mövenpick, where can I find out more?

You can find our job offers at: https://www.froneri.ch/karriere/